The concierge that knows every home you install.
Give every client a private AI concierge in your brand. It knows their rooms, devices, documents and live network status, answers at any hour, and hands anything it can't solve to your team as a ready-to-act brief.
- Answers 24/7
- Your brand, your rules
- Isolated per company
- No-train AI models
- Read-only monitoring
One platform, two kinds of calm
Your clients get answers. Your team gets its evenings back.
For your clients
A concierge who already knows the house.
- Answers in plain language, at 2 AM or 2 PM
- Snap a photo of the problem and get the fix
- Knows their rooms, devices and documents
- One tap reaches your team, with nothing to re-explain
For your team
Fewer mysteries. Better first visits.
- Routine questions answered before they reach your phones
- Every escalation arrives as a brief: the issue, what was tried, what to do next
- Live device status in each conversation, where monitoring is connected
- Your name, colors, AI personality and escalation rules
The console
Every escalation arrives as a brief, not a mystery.
See what the client asked, what the concierge checked and what to do next. Upload manuals, floor plans and photos once: the concierge reads them, including drawings and scans.
- Theater projector won't power onNewWhitmore Residence · 2 min agoNeeds a technician
- Guest Wi-Fi drops in the pool houseAlvarez Residence · 1 hr agoResolved by the concierge
- Great room shades won't closeChen Residence · YesterdayResolved by the concierge
- ✓ Projector online and responding
- ✓ Receiver offline since 7:42 PM (drives the projector trigger)
- ✓ Client power-cycled the receiver; no change
Inspect the Denon receiver in the equipment rack and its 12V trigger cable to the projector.
Grounded in your records
It knows the home because you do.
Resolve works from what your team already keeps, so every answer is about this client's house, not generic advice.
- Rooms & devicesEvery room, device and system your team maps.
- Documents & floor plansPDF, Word, Markdown and photos. Scans and drawings are read with vision.
- Service historyPast visits, fixes and what worked before.
- Live monitoringRead-only network status, where your team connects it.
One private concierge per home, isolated per company.
- Answers your clients can act onPlain-language steps for their exact equipment, at any hour.
- Briefs your team can trustWhat happened, what was tried and what to do next.
Try it
See the concierge work.
Tap a question to explore an illustrated support conversation: checks, troubleshooting, and a handoff to your service team. This demo uses scripted example data.
Try asking
For integration companies
From signup to first client conversation.
Set up your company
Your brand, the concierge’s personality and your escalation rules.
Map homes & add documents
Rooms, devices, floor plans, manuals and photos for each client.
Invite your clients
They download the app and enter your access code.
The concierge takes the first call
Around the clock. Anything it can’t solve reaches your team as a brief.
Security
Built like it holds the keys to someone's home.
Because in a way, it does. Privacy and isolation are part of the architecture, not a setting.
Read the security overview →Isolated per company
Database-level row security separates every company, and each client sees only their own home.
No-train AI models
Chat runs only on AI providers that don’t train on your conversations.
Two-factor admin access
Admin tools require two-factor sign-in.
Read-only monitoring
Resolve reads device status. It never changes a setting on its own.
Encrypted AI keys
A company’s own AI provider keys are encrypted at rest and only ever shown masked.
Full audit trail
Admin changes are logged with who made them and when.
Works with the systems already in your home
- Lutron
- Savant
- Control4
- Crestron
- Sonos
- Snap One
- Denon
- Sony
- LG
- Samsung
- Cisco
- Ubiquiti
- Domotz
Integration companies
Bring Resolve to your clients.
See the concierge work on the kinds of homes and systems you install, in a live walkthrough.
Homeowners
Your integrator set you up?
Download the app and enter the access code from your integration company.